Customer Journey Mapping 


Level 1

A practical, 6-week certification program for getting acquainted with the world of Customer Journey Mapping.
This program is for anyone who wants to cement their customer journey mapping knowledge and skills and prove it by receiving a certificate from recognized CJM experts.

The certification process

PART 1. Self-paced learning

Duration: 2 weeks

Completing the online interactive “Customer Journey Mapping Fundamentals” course at the UXPressia Academy.

Solving 3 business cases in the Academy Simulator.

Getting ready for the intermediate assessment.

The intermediate assessment

Duration: 1 hour. Online

PART 2. The graduation project