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Develop practical skills required by customer-centric industries

Our courses

Customer Journey Mapping
This practical course is a must for anyone who wants to get started with customer journey mapping — from basic concepts to creating a map from scratch.
Learn to create effective personas based on research and advanced segmentation. Understand your clients to design better products, experiences and value propositions.
See it in action

Academy is perfect for ...

Team leaders
Spread knowledge across the team to achieve better results.
Do you want your team to do customer research, create personas and customer journey maps, and make customer-centric decisions, but your educational resources are limited?
At our courses, your teammates will learn everything they need to know about customer experience and get lots of practical training with real cases and real CX tools.
Business owners
Steer your business towards an outstanding customer experience.
Are you trying to build a customer-centric culture in your company and reap its benefits? Would you like to establish a common customer-centric language and mindset across teams?
The Academy will unlock your teams’ CX and Service Design superpower by combining theory with practical training to provide your employees with essential knowledge and skills.
Agencies and consultants
Gain a competitive advantage by making your value proposition irresistible.
Eliminate the need for explaining CX basics to your clients.
Offer them what others don't have — online interactive courses where they will learn everything about customer experience from the best.
Focus on solving business-critical issues and providing expert advice and guidance while we'll take care of the educational part.
Advance your career with new skills. Stand out from the competition.
You want to step up your Customer Experience game or freshen up the existing knowledge?
Academy can help you hone your skills by teaching you the concepts and tools you need. You will immediately apply them through practical exercises and case study solving.
Learn at your own pace, build the right skills at the right time.
Upcoming courses
Strategies for action planning with CJM
Learn how different ideation strategies can enrich ideas you discover. Practice to generate ideas and develop actionable solutions for your business in a fast-changing world.
CJM Advanced
At this course, you will explore advanced concepts of customer journey mapping and learn the best practices in creating and interpreting maps.
CJM as a Dashboard
Learn how to turn your customer journey map into a customer experience dashboard by including the right KPIs and metrics of your product/service. 
Personas Advanced
This course will help you go beyond the basics of creating personas by introducing you to advanced tools and techniques.
Service Design 101
Get explained the principles of service design, its core concepts, and methods. Learn the basics of design thinking and start putting them into practice.
CX Fundamentals
Master the essentials of customer experience management from beginning to end. Learn how to drive great experiences and achieve lasting loyalty.
User research 101
This course provides an introduction to the core concepts of user research, including a variety of research methods you can use to gain insights about your users.
Design Sprints
Learn how design sprints help businesses test and validate new concepts and ideas without wasting a lot of resources and who should be involved in the process.
Interested in other topics? Leave a request
Get certified by UXPressia Academy
UXPressia Academy students have advanced CX skills and knowledge to quickly achieve your business’ customer-centricity goals and deliver high ROI.
Learn more about certification.
UXPressia Academy for education
We believe in the power of learning and we would love to give you a student discount if you are enrolled in a university, college, primary or secondary school.
Future-proof your CX skills
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Let's keep in touch!

Feel free to contact us with questions, ideas and potential partnerships.

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