Develop practical skills required by customer-centric industries
Achieve quick wins in starting and managing journey mapping initiatives within your organization
3 courses to advance your career with new skills. Stand out from the competition
Customer centricity starts from within: your team's mindset and business goals should revolve around solving your customers' problems and constantly improving their experience.
"Putting your customers first" is not enough.
Academy for Individuals
You want to step up your Customer Experience game or freshen up the existing knowledge?
Academy can help you hone your skills by teaching you the concepts and tools you need.
You will immediately apply them through practical exercises and solving case studies.
Learn at your own pace, build the right skills at the right time.
Earn a certificate
Stand out from the competition and prove your skills by getting a certificate of completion for your CV or LinkedIn profile.
Academy for Teams
Have you ever been in the following situations?
Feeling down after a false start
We tried but didn't get any business and customer positive outcomes.
Launching a portfolio of maps
We are trying to figure out how to launch a portfolio of journey maps to continuously improve CX.
Not sure where to start
We've heard only good things about Journey Mapping, but we're not sure where to start.
Thinking of a unified language
We need to have a unified language for all teams across the organization.
We understand you
We know how much time and resources it takes to get started with a journey mapping initiative and involve people in journey mapping within both the team and the entire company.
Academy for Teams guides those who are making their first steps in this direction. Or those who want to effectively manage all their journey mapping initiatives and set up the right processes.
Do you want your team to do customer research, create personas and customer journey maps, and make customer-centric decisions, but your educational resources are limited?
Academy for Teams will help you spread knowledge across the team to achieve better results.
Journey Management Framework
... is a system of rules, principles, and ideas to help you plan your work. You can build your processes and even
a company's culture around it.
This Framework can be used by teams that don't know where to start their journey or how to set up processes within their team. It's also useful for experienced folks and leaders who want to scale and manage all journey mapping initiatives and have a unified process across different teams.
Are you trying to build a customer-centric culture in your company and reap its benefits? Would you like to establish a common customer-centric language and mindset across teams?
Academy for Teams will unlock your members’ superpower and steer your business towards an outstanding customer experience.